Cancellation

TIME BASED CANCELLATIONS

• Free cancellations within 24 hours: customers can cancel their orders free of charge within 24 hours of placing the order.
• Cancellations before Shipment: Cancellations are allowed anytime before the order has been shipped. If the customer changes their mind, they can return the product in accordance with the return policy.

NON-CANCELLABLE PRODUCTS

• Jewelleries cannot be cancelled or returned.

ORDER MODIFICATIONS

• Modifications within 12 hours: Customers can request modifications (e.g. change of address , product swap etc) within 12 hours after placing the order.
• Modification Fee: Changes after this timeframe are subject to availability and a fee to cover processing or restocking costs.

CANCELLATION FEES

• Processing Fee for Cancellations: A nominal processing fee of 10% may apply for cancellations after a certain period to cover administrative costs.
• Restocking Fee: For physical products, a restocking fee may apply 15% if the order is cancelled after being packaged or prepared for shipment.

UNFORSEEN EVENTS

• Cancellations due to Unforeseen Events: Seller cannot fulfil the order due to unforeseen circumstances (natural disasters, supply chain disruptions), the customer can either cancel the order for a full refund or accept a delayed delivery.

PAYMENT-RELATED CANCELLATIONS

• Failed payment: If payment is not successfully processed within a certain period of 48 hours, the order will be automatically cancelled.
• Refund timeframe: Refunds for cancellations will be processed within 7-10 working days after the cancellation request is confirmed.

FOR SEASONAL OR SPECIAL PROMOTIONS

• Non-Cancellable Promotional Orders: Orders placed during special promotions, sales or holiday periods (e.g. Black Friday, Boxing Day) may not be cancelled.